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Q?
After my website is put live, do you offer a service to manage it?
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A.
Echo Media offers maintenance contracts for the management of systems of any size. Any task from a simple website edit to an application feature request can simply be posted on our ticketing system and will be dealt as per the SLA of the contract.
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Q?
My architecture is on-premises so is it possible to move it to the Cloud?
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A.
Migrating to the AWS cloud from on-prem is no more challenging that migrating from another provider. There are various tools we can deploy to ensure a speedy and secure transfer. If its a case though that its business critical that part of your infrastructure remains on-premises we can create a hybrid environment where part of your architecture is cloud based and part remains on-premises.
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Q?
Do I have anywhere to test my website, I want to see my changes before they go public?
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A.
All projects managed by Echo Media have a test (staging/UAT) environment as standard where you can carry out tests. For a website, the initial presence on an Echo Media managed server is on a development or staging environment before being deployed to live (production). This version always persists alongside the production version.
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Q?
How do you manage backups? – we need reliable disaster recovery.
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A.
All projects managed by Echo Media have backups managed remotely so in the event of an outage, we can perform a restore quickly to minimise the downtime. The length of time it takes to restore a system would be specific to the particular platform you have running but on average we restore most systems in between 6 and 22 mins.
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Q?
How much downtime is involved if I migrate to AWS?
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A.
It would all depend on how complex your server architecture is but if you have a public website for example, in most cases the downtime will be no more than an hour. The way we approach a migration is to recreate your existing platform on a staging environment in AWS, run performance tests etc. before making the final DNS switch (propagation can be as little as 60 seconds).