FAQs

Q?

After my website is put live, do you offer a service to manage it?

A.

Echo Media offers maintenance contracts for the management of systems of any size. Any task from a simple website edit to an application feature request can simply be posted on our ticketing system and will be dealt as per the SLA of the contract.

Q?

My architecture is on-premises so is it possible to move it to the Cloud?

A.

Migrating to the AWS cloud from on-prem is no more challenging that migrating from another provider. There are various tools we can deploy to ensure a speedy and secure transfer. If its a case though that its business critical that part of your infrastructure remains on-premises we can create a hybrid environment where part of your architecture is cloud based and part remains on-premises.

Q?

Do I have anywhere to test my website, I want to see my changes before they go public?

A.

All projects managed by Echo Media have a test (staging/UAT) environment as standard where you can carry out tests. For a website, the initial presence on an Echo Media managed server is on a development or staging environment before being deployed to live (production). This version always persists alongside the production version.

Q?

How do you manage backups? – we need reliable disaster recovery.

A.

All projects managed by Echo Media have backups managed remotely so in the event of an outage, we can perform a restore quickly to minimise the downtime. The length of time it takes to restore a system would be specific to the particular platform you have running but on average we restore most systems in between 6 and 22 mins.

Q?

How much downtime is involved if I migrate to AWS?

A.

It would all depend on how complex your server architecture is but if you have a public website for example, in most cases the downtime will be no more than an hour. The way we approach a migration is to recreate your existing platform on a staging environment in AWS, run performance tests etc. before making the final DNS switch (propagation can be as little as 60 seconds).